Return & Refund

Last Updated: [September 29, 2025]

Thank you for shopping with Guangyi Entertainment Media Co., Ltd. We are committed to ensuring your complete satisfaction with your purchase. Please review our return and refund policy carefully before making a purchase.

1. Return Terms

We accept return requests within 30 days of the delivery date.

Eligible items must be unused, undamaged, and in their original packaging.

Unless the item is defective or incorrectly shipped, return shipping costs are the customer’s responsibility.

2. Refund Terms

After receiving and inspecting the returned item, we will notify you of the refund approval status.

Approved refunds will be processed within 5-10 business days and automatically credited to the original payment method.

3. Exchanges

Exchanges are only permitted for items that were defective or damaged upon arrival. To request an exchange, please contact our customer service team first.

4. Non-Returnable/Non-Exchangeable Items

Gift cards, clearance items, and personalized custom products are non-returnable and non-exchangeable.

5. Contact Us

For any questions regarding our return and exchange policy, please contact us via

6.Not satisfied with your order?

Return it within 7 days of purchase. Processing time: We’ll process your refund within 48 hours after receiving the eligible returned item.

📧 Email: info@silvia-goods.com